Return and Exchange Policy

Jazzies Sexy Boutique

RETURN POLICY

You have 7-days from receiving your merchandise to request a return; to exchange or to refund the merchandise; unless damaged (please see the below guidelines for damaged items). After 7 days you must receive approval from Jazzies Sexy Boutique to exchange or refund your item. After 10-days we will not return your merchandise; no exceptions.

All Return inquiries must be emailed to [email protected] before sending the merchandise back to Jazzies Sexy Boutique. Please fill out the return form and send to the above listed email; all returns must be on the Return Form.

If you’re requesting an exchange, list the items you’d like to exchange and the items you are returning; plus, pay any additional fee(s) to cover the difference or balance due. Call first so we can send you a link to pay the delinquent fee(s).

All Returns and Exchanges are subject to the guidelines below:

· You must first notify us of the return by email or phone call, then email us the Return Form. All returns must be approved and in accordance to our Return Policy.

· We will accept all returns if given within the 7-day return period except damaged items; all items must be in re-sellable condition.

· We’ll exchange an item for another size but you have to pay the shipping cost to send the exchanged item back; an exception to this rule is if we mailed the wrong item or the item is defective.

1. Because we check every item before shipping you must provide a picture of the defective merchandise.

2. After which it is up to Jazzies Sexy Boutique to either exchange or refund that item. If it is determined that the merchandise was damaged by you; we will not return or refund the item.

· After approval for return or exchange; You must return the item within the 10-day exchange period; after 10-days we will not return or exchange the item.

· All items must be in re-sellable (like new) condition.

1. Must be in the same package it was mailed to you in. (OPP bag(s), jewelry box(es), tags on; if tagged, ring light box(es), tripod box(es))

2. Must not have any perfume, lipstick stain, stains, footprint, dirt, or dye.

3. Can’t be washed, ripped, cut, torn, or worn. (trying it on is ok but if you damage the item(s) while trying on we will not return the damaged item).

Please use your due diligence while our merchandise is in your care especially while trying the merchandise on.

If it is determined by Jazzies Sexy Boutique that an item (merchandise) is defective, or we mistakenly shipped the wrong item we will pay the USPS flat rate to return the item. We will also pay the fee to send you the correct item.

Irregular size is not an excuse for a defective item. Please see size chart for all purchases. If you pick the wrong size it is your responsibility to pay for the return or exchange of our merchandise(s).

If your reason for return or exchange after the 7-day period; is that it’s not as described or pictured, we will look at the item and approve or disapprove of your claim before refund or exchange is given. You must provide a clear photo of the item for our approval. Send all pictures to [email protected].

If you want to return an item for an exchange please call first to ensure that we have the item on hand. Call 251-656-2610 or 251-243-8216. We will set the item aside for you up until your appointment time on the date set for your appointment. This must be done within the 10-day return policy period.

· We will not hold any item past your appointment date. After which the (held) merchandise will be put back on the self.

· We will set your appointment, unless the item is being mailed in which case after we receive your return and all fees are paid, we will mail your merchandise to you. All fees must be paid first or at the time of the exchange!

If there’s an item on our website that you would like to special order or do an exchange for because we do not have your size on hand please call and let us know then we will determine if the merchandise can be special ordered for you. All fees must be paid in advance before we will do the order; please note that the shipping fee may be a little higher, depending on our vendor charges. We will send a link to your phone or email to pay for the merchandise; all delinquent fees will be included. It’s up to you to approve or decline the order but all fees must be paid in advance before we will do a special order.

If the item you are requesting is not available you may still return your merchandise in accordance to the here-in-with stated return policy. Please read the whole return policy.

All Merchandise paid with Cash will be given cash back or a money order will be mailed to you on the day you return the merchandise; please see the above listed guideline for all returns.

Please allow up to two (2) billing cycles for returned credit to appear on your credit card statement.

**Note: All returns must be in like new condition, all returns must be approved first, and all returns must have a Return Form attached to it.

Shipping Fee. If and in accordance with this Return Policy it is our responsibility to pay for the shipping fee, for the returned items, we will not pay for Expressed Shipping or any other shipping method. If you ship by any other method or any other carrier other than United States Postal Service flat rate it is your expense to endure because we will only pay the USPS flat rate to you; which is $7.50 per order. If you have more than one order and it can fit in one return package please put all of your returns in that package; this would be very much appreciated.

If you want to return the merchandise to us personally please make an appointment; we will have somebody here to receive your merchandise. Return or refund will only be given after the item(s) have been inspected and approved.

If at any time you wear our merchandise out of our building; it is labeled as worn and cannot be returned.

If you have worn our merchandise out any where it is labeled as worn and is not returnable; trying on the item is alright as long as it’s not damaged. We will not return damaged items.

If you return our merchandise but the return was not approved or it was returned after the 10-day return period; first we will not issue you a refund, next the item will sit for 30 days until you either pick it up or pay to have it shipped back to you. If the item is left in our care after 30 days the item(s) will be considered abandoned and if in re-sellable condition; may be sold by Jazzies Sexy Boutique, donated, or given away (the decision is at our discretion). After an item has been abandoned, we will not consider or talk to you about the item or the bill. It is considered a closed case.

If you would like to try on an outfit that is on our website, you can make an appointment; call the above listed number(s). We will fit you into any available slot(s). You must have an appointment; appointment hours are between 10:00 a.m. and 4:00 p.m. Monday through Friday. We can arrange special hours on Saturday if you have an event and need an outfit; call the above listed number(s) to arrange an appointment during our special hours. Unfortunately, we will not make any appointments on Sunday.

In order for us to improve the products and services we offer to you please indicate your reason(s) for returning the merchandise in the reason code section on the Return Form. This information will also help us to process your return or exchange more efficiently.

Return Form

Approval Code: ______________________________

Please Note that all returns must be approved first please send this completed form by email to [email protected] for approval and we will contact you with further directions; if your return is approved.

Buyer Name: _____________________________________ (First) _________________________________________ (last)

Address: __________________________________________________________________________________________

City: _______________________________________ State: _______________________ Zip Code: _____________

Day time phone number ( ) _________-__________ Evening phone number ( ) _________-_________

Email Address ______________________________ @_______________________________.com

If mailed to a different person other than the buyer or given as a gift please the name and address;

Gifted to, Name: _____________________________________ (First) _________________________________________ (last)

Address: ______________________________________________________________________________________________

City: _____________________________________________ State: _______________________ Zip Code: __________________

Ordered Item name if known: _____________________________ And date of Purchase: ________________________

Please mark the codes for your return by putting your initial next to the correct code:

Size/Fit Issue: Preference/Choice Issue:

________ TLB (Too Long/Big) _______ CU (Changed my mind/unwanted)

_______ TSS (Too Short/Small) _______ IOWI (I ordered the wrong item)

_______ TN (Too Narrow) Service/Quality Issue:

_______ TW (Too Wide) _______ DI Defective Item

_______ INAD (Item not as described/pictured)

_______ WIS (Wrong Item Shipped)

Additional Comments:

_______________________________________________________________________________________________________________

Action or Step Requested:

_____Exchange item _____ Exchange already placed

_____ Refund _____ Refund to Credit Card ______ Cash Refund

Credit Card Number used (last four): __________________

Items Requested for exchange (If Exchanging)

Online Name ______________________________ Quantity _________ Color _____________ Size _________

Please sign and return the completed form with your return: ___________________________________________. Date __________________

Jazzies Sexy Boutique Official Use: (please do not write below this line)

Date received the request for return: ______/______/___________ Who got the call or email? _________

_________________________________________ (print name) Circle One: Client Called / or Emailed request What was the date of the order/purchase: ________/________/____________

Did the client try on the merchandise: Yes / No Was the merchandise picked up by client or hand delivered (please circle one or the other). Who delivered the merchandise? ___________________________________________________ Was the delivery fee paid? Yes / No If mailed or delivered what was the Date the client received the merchandise: ________/_______/_______

Is this a 7-day return: Yes / No If within the seven-day return period and the return is justified give the client a return number to put on the top of this form. Write that number here: ______________________ your Initials _________

Is it past 10-days Yes / No

If it’s not past 10 days what’s the reason code for the return______________________ Is the Code justified for the return: Yes / No

If within the 10-day return period Set the appointment for the client to return the item either by mail or come in. Inform the client of this date:

What is the clients appointment date to come in: _______/_______/____________.

Did you inform the client to put the merchandise in the mail right away? Yes / No

Do we need to pay for the return in accordance with the here-in guidelines? Yes / No Did you inform the client that she needs to pay to ship the item back to us: Yes / No

Please inform the client and remind her/him to read the return policy; especially on shipping fees.

If it’s an exchange: Did you do the exchange? Yes / No Do we have the item in stock? Yes / No

What item did you give to the client in exchange for their return? ________________________________ (Item Name on the website) Color: ____________________ Size: _________________. Price of the item(s):

$ ____________ (-) Refund Amount: $ _____________ Equals $ ____________________________ Is there a balance due for the exchange? Yes / No

Balance Due: $_______________ Refund amount owed to client: $ _____________________

Did you send the client the link to pay the balance? Yes / No Date Balance is paid by Client: ______/______/________ Date Client is paid their refund: _________/________/___________

How was the client paid their refund cash or was it charged back to their account? Cash / or Charged back to client account / Neither Client given a Money Order

If paid by money order please put the number here: ________________________________________________

Was the client happy with the results? Yes / No ( Initials of JSB Person: ______________________)

Abandoned item(s)

Was this a declined return? Yes / No Date received the item: ________/______/___________

Has the client been notified: Yes / No Dates notified Client ______________________________

________________________, ______________________ Has the 30-day abandonment period passed? Yes / No Has the Client refused to pick up their merchandise? Yes / No Has client given written or verbal consent of abandonment: (Stated that they will not be picking up the item and you can do what you want with it?) Yes / No

If the above is true please give the date of statement and who heard it; please attach, any written messages by Client of refusal to procure said merchandise, to this form

Date of Statement: _______________________ Witness must be a Jazzies Sexy Boutique employee or Associate (Print name): ________________________________________ then sign __________________________

Are there attachments?: Yes / No

What did you do with the merchandise? __________________________________________________________

______________________________________________________________________________________________________

Was the merchandise donated Yes / No Was the merchandise Sold Yes / No

Was the merchandise given away Yes / No Case Closed on _____________ date Initials: ( )